On or before October 24 you will receive your new Pinnacle MasterCard® Debit Card. If you need to update your address of record, call our Client Service Center at (800) 262-7175 by September 1.
Continue to use your BNC Bank/Bank of North Carolina debit card until your new Pinnacle card arrives.
Once you have activated your card, update any payments you have tied to your BNC debit card with your new Pinnacle debit card number. If you misplace your new Pinnacle card, please call our Client Service Center at (800) 262-7175 for a replacement.
Your BNC Bank/Bank of North Carolina will stop working when you activate your Pinnacle card or by this date, whichever comes first. Be sure to activate your new card by November 6.
Nothing is changing at this time. You will continue to use the same Online Banking system, but after September 25 you’ll notice that it will be rebranded to Pinnacle Financial Partners and that your accounts will have different product names. You can log into Online Banking with your existing username and password at the homepage to this website at any time.
You will continue to use the same mobile banking app, but after September 25 you’ll notice that the icon will look different and the screens will be rebranded to Pinnacle Financial Partners. One difference is that you will not be able to manage your Pinnacle debit card through the app. Instead, call (844) 860-0110 if your new card is lost or stolen.