One of the things you'll notice very quickly at Pinnacle is that we've worked hard to create a culture where client service really means something. For us, it's more than smiling and being friendly when you walk in.
Here are some of the ways we have gotten rid of those irritants people tell us they experience at other institutions.
| Irritant |
The Pinnacle Difference |
| Constantly training new bankers |
No dealing with inexperienced trainees.
With an average of more than 20 years of experience among our financial advisors, you'll never be turned over to a trainee. |
| No one knows me |
No turnover of trusted financial advisors.
Our financial advisors haven't changed. They're staying with us, and with you. No financial advisor has ever left Pinnacle for another institution. |
| Out-of-town decision making |
Loan decisions made here in Tennessee.
Your financial advisor - right here in Tennessee - is empowered to make decisions. Once they have the necessary information, they'll make a decision in a matter of days. No bureaucratic credit committee, no hassles or long wait. |
Early deposit cut-off times |
No arbitrary cut-off times for deposits.
At Pinnacle, we do not have a cut-off time that you must meet in order to have the deposit post to your account on the same day. We post all deposits to accounts on the same day the deposits are made. You do not have to rush to meet a mid day cut-off time to keep your deposit from carrying over to the next business day. You can make a deposit at any time our offices are open and have the funds appear in your account on the same day.
|
Frequent deposits require frequent trips to the bank |
Make a deposit from your office
With our remote deposit services, you can feed checks through a scanner at your office and make an electronic deposit. And you can make your deposits as late as 7 p.m. |
| Too hard to get to the bank |
No inconvenient trips to the bank.
With Pinnacle's courier pick-up service for businesses, we come to you. We offer scheduled pick-up and delivery of deposits and related documents. We also offer lock box services, for companies who primarily receive mailed checks. |
| ATM fees |
Free use of virtually any ATM in the U.S. on many account types.
Pinnacle reimburses most surcharge fees when our clients use one of thousands of non-Pinnacle VISA, STAR or Cirrus ATMs in the U.S. Our clients never pay to use a Pinnacle ATM. |
| Long Teller Lines |
No long lines
We staff our offices for wait times of less than three minutes - not the 15-20 minutes often found in large out-of-state institutions. |
| New and Higher Fees |
No nuisance fees.
Many institutions now charge for everything from using your ATM card to coming in the office to make a deposit. At Pinnacle, we are focused on providing value - not on charging nuisance fees. |
| Inconsistent statement dates |
Timely account reconcilement information.
We mail statements the day following the statement cut-off date. The only exception is a consolidated statement with Raymond James investment account information, which takes an extra two-three days. Reconcilement information is also available online whenever you want it. |
| Too much paper |
Combined banking and brokerage account statements.
Just tell us which accounts you want consolidated into one statement, and we'll give you everything in one mailing, including Raymond James investment accounts serviced through Pinnacle Asset Management. |
| Wire Transfer Worries |
Online account information.
We update our systems with current transactions, which few financial institutions do. When your wire arrives, we memo post it to your account so you can see it immediately by using online banking. |
